FAQ

What do prices depend on?

We make our veil only by hand. Every veil is different but we try to have best price for you without any intermediaries, commercial and other fee and taxes

I want to order custom veil

Please describe your veil in as many details as you can. In the making process we can send you pictures with important moments for your calmness

I'm not sure about tulle or piece color

That's true, for me it is also difficult to see the original needed color.
I have great advice!

There are two main color descriptions - warm and cold. Warm - great with Ivory, light ivory/off-white, champagne and blush colors. Cold - the most with pure white or white

How fast can my order arrive?

It totally depends on the details. For example - “ready to ship” veil from a warehouse in MN will be in 2 days for a client in California. But the custom veil in Japan will be in a month.

If something didn't fit me?

Normal situation. We are people and sometimes not sure about choosing. Write to us please about your issues. We are almost here - link form for request!

Do you accept returns and exchanges?

Of course. We gladly accept returns and exchange, but

Dispatch items back within: 7 days of delivery if you decided to return or exchangePlease be responsible for return postage costs, that's your pay. If the item is not returned in its original condition, you are responsible for any loss in value.

Do you accept cancellation?

Yes we do. Contact us within 2 days after making the order if you decided to change or cancel.

How fast do you refund?

We refund for three working days after receiving returns.